Terms & Conditions


These terms and conditions (“Terms”, “Agreement”) are an agreement between Xtract Tech website (“Xtract Tech”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the https://xtract-tech.io website and any of its products or services (collectively, “Website” or “Services”).

Order Policy

Order placement requires the buyer to fill correctly all fields of the pre-order webform without exception otherwise the order confirmation process can suffer delays.
An order will only be confirmed and agreed to between Xtract Tech and the buyer after the confirmation of payment.
The ordering process involves three email submissions: 1 – Order Form filling confirmation and payment code; 2 -Payment confirmation; 3 – Order confirmation, Invoice and Receipt.
The transfer of the wrong value in any of the currencies will cancel the order or delay the ordering process.
In case of ordering of several products, several shipments can occur if one of the products is out of stock, or the customer can choose the extension of the delivery time until all the products are available.
Changes to shipping address shall be transmitted to us 10 days before shipping, because after this period we cannot guarantee the possibility of those changes.
Change in price or shipping conditions may occur at any time, not affecting already confirmed orders.

Billing and Payments

We accept Bitcoin, Litecoin and DASH as payment method. We do not accept any other forms of payment. We do not use any third party payment websites linked to this website and we are not PCI compliant, orders are made by pre-order webform and payment instructions are sent by email.
We reserve the right to change products and product pricing at any time, not affecting already confirmed orders. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer, the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Shipping

Xtract Tech is not to be hold accountable for delays in the delivery process or delays related to the buyer’s country rules or usages.
Deliveries may vary from 7 to 25 business days, being only an estimate of delivery time, not assuring this will be complied by the transportation company.
The client is liable to comply / pay all taxes, duties, and import fees mandatory in the client’s country.
All deliveries demand a signature to be delivered, the client shall be available at the time of delivery to provide the necessary information, otherwise additional charged can be applied.

Product Warranty

All our products have a 9 months period warranty counting from the time of reception at client’s address.
When ordering our products, clients may order extra material such as Hash boards and PSU to prevent delays caused by malfunction in mining activity. These products will have and extended warranty of 9 months equally. If PSU or Hash boards malfunction during the warranty these will be restored to the client by us.
Maintenance / Repair may be done by the client without voiding the warranty when so agreed with our support.
Maintenance / Repairs done by the client without consulting us, tech support will void warranty immediately.
Costs related to product returns for repair must be assumed by the client.
The client agrees to provide a safe environment appropriate for electronic equipment, free of excessive humidity and excessive dust for these may lead to malfunction and short circuiting thus voiding the warranty.
The attempt to manipulate the hardware or software in any way may lead to warranty voidance.
Warranty will void immediately if hardware manipulation, overclocking, under or overvolting is detected.
Installing different PSU from the original provided by us will void the warranty.

Safety Hazards

It is the client’s obligation to provide a safe working environment.
By no means is Xtract Tech to be accountable of hazards occurred during operations with our mining equipment.
Our cryptocurrency mining units are susceptible to run at high temperatures and thus are not to be handled or touched while its functioning.
Flammable materials are to be kept away from the mining units.

Returns & Refunds

Orders are final and non-refundable with some exceptions stated in this Agreement.
Cancelation of orders based on Cryptocurrency price fluctuations are not accepted.
Cancelation of orders and refund are possible solely if the product can be sold to another client. Even in this case, a 10% penalty is applied over the price initially payed.
Order cancelation after shipment is not accepted.
The return of the product is not accepted with some exceptions stated in this Agreement.
Returns are possible at the client’s expense (shipping) if a defect product is received.
We are not liable for damaged goods or lost in transit to our facilities. In these cases, we are not to be hold accountable for the client’s losses and the transportation company policies apply.
Returns are accepted if: (1) The product does not function; (2) The product consumes 12% more electricity than stated in the product specifications; (3) The product hash power is 12% lower than stated in the product specifications.
If these issues are detected, contact with the tech support must be taken within the first 24 hours of running the unit or the client may lose the right to return the equipment with full refund.
All claims are to be made with including the status report or these may be dismissed.
All issues above must be discussed with tech support before returning the product. A return / repair ticket must be issued before returning the product.
Client may choose to receive a new product to replace the malfunctioning unit or be refunded with a 10% penalty over the price initially payed.
Refunds are made on basis of value of the coin used for payment in USD. If the product was ordered and payed with (example) 1BTC valued at 4,000 USD and 1 month later the product is returned and a refund is agreed to with the BTC price at 8,000 USD, the client will be refunded 0.5 BTC.
Products, upon arrival at our installations, will be inspected by our technicians. If the product shows sign of humidity, corrosion, hardware manipulation, overclocking, under or overvolting the refund will be refused. Any manipulation of the hardware or software will void the warranty immediately and the refund or replacement unit will be revoked.
When a return occurs and the unit is not identified as a faulty unit, the client is obliged to pay shipping costs to return the unit plus our technician’s hourly wage.
Refunds are accepted if the shipping delays more than 30 days over the date stated by Xtract Tech.
Refunds may take up to 90 days to process.

Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. Products pictures may not be accurate, they are intended only to simulate the closest possible idea of the product described. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.
Please, be sure to fill all fields of the pre-order form and provide correct information to prevent delay in order confirmation and delivery process.

Links to Other Websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Prohibited Uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
By no means shall https://xtract-tech.io be liable for lost of profits or investments of the clients. Cryptocurrency mining and related investments are very volatile and risky. Difficulty levels of mining cryptocurrency are in a constant rise and thus profits over a given time are expected to diminish. We shall not to be legally accountable in any way if cryptocurrency related activities are illegal in the client’s country. We are not to be accountable for losses related to purchases of our products through other websites or resellers. We do not have any agreements or authorized resellers in any country. All sales are done exclusively through this website.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Xtract Tech, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Xtract Tech has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Xtract Tech and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Xtract Tech for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Changes and Amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Xtract Tech
26 Nanling Industrial ZoneMiddle Rd
Guangzhou, 510000 China
contact@xtract-tech.io

This document was last updated on September 26, 2017