Sales Policy


Order Policy

Order placement requires the buyer to fill correctly all fields of the pre-order webform without exception otherwise the order confirmation process can suffer delays.
An order will only be confirmed and agreed to between Xtract Tech and the buyer after the confirmation of payment.
The ordering process involves three email submissions: 1 – Order Form filling confirmation and payment code; 2 -Payment confirmation; 3 – Order confirmation, Invoice and Receipt.
The transfer of the wrong value in any of the currencies will cancel the order or delay the ordering process.
In case of ordering of several products, several shipments can occur if one of the products is out of stock, or the customer can choose the extension of the delivery time until all the products are available.
Changes to shipping address shall be transmitted to us 10 days before shipping, because after this period we cannot guarantee the possibility of those changes.
Change in price or shipping conditions may occur at any time, not affecting already confirmed orders.

Billing and Payments

We accept Bitcoin, Litecoin and DASH as payment method. We do not accept any other forms of payment. We do not use any third party payment websites linked to this website and we are not PCI compliant, orders are made by pre-order webform and payment instructions are sent by email.
We reserve the right to change products and product pricing at any time, not affecting already confirmed orders. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer, the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Shipping

Xtract Tech is not to be hold accountable for delays in the delivery process or delays related to the buyer’s country rules or usages.
Deliveries may vary from 7 to 25 business days, being only an estimate of delivery time, not assuring this will be complied by the transportation company.
The client is liable to comply / pay all taxes, duties, and import fees mandatory in the client’s country.
All deliveries demand a signature to be delivered, the client shall be available at the time of delivery to provide the necessary information, otherwise additional charged can be applied.

Product Warranty

All our products have a 9 months period warranty counting from the time of reception at client’s address.
When ordering our products, clients may order extra material such as Hash boards and PSU to prevent delays caused by malfunction in mining activity. These products will have and extended warranty of 9 months equally. If PSU or Hash boards malfunction during the warranty these will be restored to the client by us.
Maintenance / Repair may be done by the client without voiding the warranty when so agreed with our support.
Maintenance / Repairs done by the client without consulting us, tech support will void warranty immediately.
Costs related to product returns for repair must be assumed by the client.
The client agrees to provide a safe environment appropriate for electronic equipment, free of excessive humidity and excessive dust for these may lead to malfunction and short circuiting thus voiding the warranty.
The attempt to manipulate the hardware or software in any way may lead to warranty voidance.
Warranty will void immediately if hardware manipulation, overclocking, under or overvolting is detected.
Installing different PSU from the original provided by us will void the warranty.

Safety Hazards

It is the client’s obligation to provide a safe working environment.
By no means is Xtract Tech to be accountable of hazards occurred during operations with our mining equipment.
Our cryptocurrency mining units are susceptible to run at high temperatures and thus are not to be handled or touched while its functioning.
Flammable materials are to be kept away from the mining units.

Returns & Refunds

Orders are final and non-refundable with some exceptions stated in this Agreement.
Cancelation of orders based on Cryptocurrency price fluctuations are not accepted.
Cancelation of orders and refund are possible solely if the product can be sold to another client. Even in this case, a 10% penalty is applied over the price initially payed.
Order cancelation after shipment is not accepted.
The return of the product is not accepted with some exceptions stated in this Agreement.
Returns are possible at the client’s expense (shipping) if a defect product is received.
We are not liable for damaged goods or lost in transit to our facilities. In these cases, we are not to be hold accountable for the client’s losses and the transportation company policies apply.
Returns are accepted if: (1) The product does not function; (2) The product consumes 12% more electricity than stated in the product specifications; (3) The product hash power is 12% lower than stated in the product specifications.
If these issues are detected, contact with the tech support must be taken within the first 24 hours of running the unit or the client may lose the right to return the equipment with full refund.
All claims are to be made with including the status report or these may be dismissed.
All issues above must be discussed with tech support before returning the product. A return / repair ticket must be issued before returning the product.
Client may choose to receive a new product to replace the malfunctioning unit or be refunded with a 10% penalty over the price initially payed.
Refunds are made on basis of value of the coin used for payment in USD. If the product was ordered and payed with (example) 1BTC valued at 4,000 USD and 1 month later the product is returned and a refund is agreed to with the BTC price at 8,000 USD, the client will be refunded 0.5 BTC.
Products, upon arrival at our installations, will be inspected by our technicians. If the product shows sign of humidity, corrosion, hardware manipulation, overclocking, under or overvolting the refund will be refused. Any manipulation of the hardware or software will void the warranty immediately and the refund or replacement unit will be revoked.
When a return occurs and the unit is not identified as a faulty unit, the client is obliged to pay shipping costs to return the unit plus our technician’s hourly wage.
Refunds are accepted if the shipping delays more than 30 days over the date stated by Xtract Tech.
Refunds may take up to 90 days to process.

 

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